Heart of Vermont Soap Works Terms of Service

Last Updated: August 11, 2026

Welcome to Heart of Vermont Soap Works. By visiting our website, purchasing our products, or using our services, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

1. General Terms

Heart of Vermont Soap Works provides handcrafted personal care, bath, body, and related products.

By using this website, you confirm that you are legally able to enter into a purchase agreement and that the information you provide when placing an order is accurate and complete.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases of suspected fraud, incorrect pricing, product availability issues, or other circumstances that prevent us from fulfilling the order.

2. Handcrafted Products

Our products are handcrafted in small batches. Because they are handmade, slight variations in color, appearance, shape, texture, weight, scent, or design may occur from one batch to another.

These natural variations are part of the handcrafted nature of our products and are not considered defects.

Product photographs are provided as accurately as possible, but colors and appearance may vary depending on lighting, photography, and your device or screen settings.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, ingredient information, pricing, and photographs.

Customers are responsible for reviewing product descriptions and ingredient information before purchasing or using a product.

If you have known allergies or sensitivities, please carefully review the ingredients before use. Discontinue use if irritation or an unwanted reaction occurs.

Our products are intended for their stated cosmetic or personal-care purposes and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

4. Prices and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change without notice.

Payment must be successfully completed before an online order is processed.

Applicable sales tax and shipping charges will be calculated and displayed during checkout when required.

If a product is accidentally listed at an incorrect price due to a typographical, technical, or other error, we reserve the right to correct the error or cancel the affected order and issue any appropriate refund.

5. Orders

Submitting an order does not guarantee that the order can be fulfilled.

We reserve the right to limit quantities, refuse orders, or cancel orders when reasonably necessary, including suspected fraudulent transactions, pricing errors, inventory issues, or orders that violate these Terms of Service.

If we cancel an order after payment has been collected, the appropriate amount will be refunded to the original payment method.

6. Order Changes and Cancellations

Because many of our products are handmade and orders may begin processing shortly after they are received, changes or cancellations are not guaranteed.

If you need to request a change or cancellation, contact Heart of Vermont Soap Works as soon as possible. If your order has already been processed, packaged, or shipped, we may be unable to make changes or cancel it.

7. Shipping

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Heart of Vermont Soap Works is not responsible for delays caused by shipping carriers, severe weather, incorrect addresses provided by customers, or circumstances outside our reasonable control.

Shipping and processing times shown on our website are estimates and are not guaranteed delivery dates.

8. Returns, Refunds, and Exchanges

Due to the personal nature of our products and for health, hygiene, and safety reasons, all sales are final.

We do not accept returns, refunds, or exchanges on personal care products once they have left our possession.

Please review our complete Return Policy for additional information.

9. Damaged or Incorrect Orders

If your order arrives damaged during shipping or Heart of Vermont Soap Works made an error with your order, please contact us within 7 days of delivery.

We may request photographs of the product, packaging, and shipping materials so we can review the issue.

After reviewing the situation, we will determine an appropriate resolution.

10. Allergies and Sensitivities

Although we carefully select and identify ingredients, individual reactions and sensitivities can vary.

Customers are responsible for reviewing ingredient information before using our products. If you have allergies, sensitivities, medical concerns, or questions about whether a product is appropriate for you, consult an appropriate healthcare professional before use.

Stop using any product if irritation or an adverse reaction occurs.

11. Product Use

Products should be used only as directed and for their intended purpose.

Heart of Vermont Soap Works is not responsible for damage or injury resulting from misuse, improper storage, failure to follow product directions or warnings, or use of a product for a purpose for which it was not intended, to the extent permitted by applicable law.

Keep products out of reach of children and pets when appropriate.

12. Website Content and Intellectual Property

Unless otherwise stated, the Heart of Vermont Soap Works name, original product descriptions, photographs, graphics, logos, written materials, and other original website content belong to Heart of Vermont Soap Works.

Our content may not be copied, reproduced, republished, or used for commercial purposes without permission, except as permitted by law.

13. Website Availability

We make reasonable efforts to keep our website accurate and available. However, we cannot guarantee that the website will always operate without interruption, errors, or technical problems.

We may update, modify, suspend, or discontinue portions of the website when necessary.

14. Fraudulent Transactions

Heart of Vermont Soap Works reserves the right to refuse, hold, or cancel orders that appear fraudulent, unauthorized, suspicious, or otherwise present a reasonable risk to our business or customers.

We may request additional information when reasonably necessary to verify an order.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Heart of Vermont Soap Works will not be responsible for indirect, incidental, or consequential losses arising from the use or misuse of our products or website.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

16. Privacy

Your privacy is important to us. We do not sell your personal information.

Information collected through our website and online orders is handled in accordance with our Privacy Policy and applicable law.

17. Changes to These Terms

Heart of Vermont Soap Works may update these Terms of Service from time to time.

Any updated terms will be posted on this website with a revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

18. Governing Law

These Terms of Service are governed by the applicable laws of the State of Vermont and the United States, without regard to conflict-of-law principles.

19. Contact Information

Questions about these Terms of Service or an order may be directed to:

Heart of Vermont Soap Works
Email: heartofvermontsoapworks@gmail.com

Thank you for supporting Heart of Vermont Soap Works and choosing handcrafted products made with care.